Client Services

Nominated as one of Top Staffing Companies to work for in 2023, DNA Recruit brings an award-winning approach to recruiting exceptional talent for client services roles. Our tailored process carefully evaluates each candidate's skills and experience to find the ideal fit for your agency’s specific needs.

Looking to add relationship builders, strategic thinkers, or engaging communicators to your client services team? We go beyond just filling roles, taking the time to understand your business objectives and culture. This enables us to identify candidates who not only have strong communication and relationship management skills but who also understand the commercial importance of client satisfaction and retention. We will provide a short-list of candidates with a proven track record of handling client accounts, resolving issues effectively and proactively identifying opportunities to add value. We will ensure that all candidates align with your agency culture, can operate in a fast-paced environment and are committed to representing your agency with professionalism and strategic insight.

FAQ'S

1. What does client services recruitment involve?

Recruitment in the client services sector refers to the process of identifying, attracting and hiring professionals who excel at managing and nurturing relationships with a company's clients. 

2. Why is client services recruiting important for businesses?

In the world of business, clients serve as lifelines that keep companies afloat. Without them businesses would fade into obscurity. Client services recruitment ensures that businesses have individuals in place that not only grasp the company's offerings but also understand the intricate nuances of client relationships. 

3. How is client services recruiting different?

One might question if all forms of recruitment are alike. Well not quite so. While there are principles across all forms of recruitment, there is an increased focus on finding candidates with a combination of strong interpersonal skills, problem solving abilities and a deep understanding of client needs. 

4. What qualities should candidates possess?

Ideal candidates for roles generally exhibit communication skills, empathy, a proactive approach and a talent for problem solving. Additionally possessing an in-depth understanding of the company's products or services and being able to anticipate client needs proves to be invaluable.

5. How can businesses make sure they hold onto their employees in client services positions? 

Retaining talent is like finding a gem in the world of hiring. To keep employees in client services roles, companies need to create a work environment that's supportive and offer ongoing opportunities for learning as well as providing pathways for career advancement.