JOB OPPORTUNITY

Customer Engagement Operations Manager (Digital Services)

THE JOB

INFORMATION ABOUT THE ROLE

JOB DETAILS

LOCATION

London, Greater London, South East, England

SALARY

£55-65K + Excellent Benefits

JOB TYPE

Permanent

DISCIPLINE

Client Side Client Services

REFERENCE

Customer Engagement Operations Manager - 11428

JOB DESCRIPTION

Exciting Opportunity: Customer Engagement Operations Manager (Digital Services) for a leading Global Retailer

DNA is partnering exclusively with a leading global retailer to recruit a Customer Engagement Operations Manager to lead and develop a customer engagement programme.

Are you an experienced professional with a background in managing business operations for retail loyalty programme? If so, we want to hear from you!

Experience required:
  • 5+ years of relevant industry experience
  • Experience of managing business operations for a retail loyalty programme
  • Experience of change management programmes and stakeholder engagement
  • Retail knowledge and experience
  • Continuous improvement
  • Stakeholder management, leadership skills, presentation skills, workshop design and facilitation, and storytelling
  • Proficiency in productivity applications like Microsoft Office suite, JIRA, Confluence and Miro
 
Desirable:
  • Marketing campaign design and management
  • Customer research and segmentation
  • Formal continuous improvement qualifications (i.e. Lean six sigma)
  • Experience of working in a global function of a multi national organisation

We’re looking for a candidate who is:
  • In a mid level position looking for the opportunity to help shape new initiatives in a leading retail brand
 
If this sounds like you, don’t miss out on the chance to join a Global retailer and make a significant impact. Apply now to be part of an innovative and winning team!

DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.
Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful. 
  • We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know anyone who might be interested please forward the link to the job advert to them. 
  • Be the first to know about our latest roles by following us on LinkedIn, Twitter and Facebook.

DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge, and credible introductions necessary for client-side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles in permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally. 

FAIR EMPLOYMENT

Our COMMITMENT

DNA is committed to promoting a diverse and inclusive community and welcome applications from candidates of all backgrounds. Although we try to respond to all applications, unfortunately due to the high number we receive we are unable to respond to all of those who are unsuccessful.

DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge and credible introductions necessary for client side and agency roles. Areas we specialise in - New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles for permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.

Be the first to know about the latest roles by following us on LinkedIn, Facebook, Instgram and Twitter. 

We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know of anyone who might be interested please forward the link for the job advert to them or fill in this form.

APPLY NOW

Fill out the form, attach your CV and we will help you with the next step in your career.

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