Customer Engagement Lead

Exciting Opportunity: Customer Engagement Lead for a renowned Global Retailer

DNA is thrilled to be working exclusively with a renowned global retailer to recruit a Customer Engagement Lead for an exciting new initiative. Are you a seasoned professional with a proven track record in designing and launching digitally enabled customer engagement initiatives within a fast-paced retail environment? If so, we want to hear from you!

Essential skills: 

• 7+ years of relevant industry experience
• Proven experience in designing and launching new customer propositions using data driven approaches to design and run market trials
• Specific experience in designing and/or managing a digitally enabled customer engagement program
• Experience in change management programs and stakeholder engagement
• Strong retail knowledge and experience
• Commercial P&L management
• Excellent soft skills, including stakeholder management, leadership, presentation, workshop design and facilitation, and storytelling

Bonus points:

• Background in behavioral science
• Expertise in communication, advertising, and media
• Multidisciplinary design experience
• Familiarity with customer engagement technology, including:
  • Customer Data Platforms (i.e. Tealium)
  • Digital wallets (i.e. Apple Pay, Google Pay, proprietary wallets)
  • Voucher, deal, and lottery platforms

We are seeking candidates who are either:

• In a mid-level position looking to advance their career
• In an executive position within an established brand customer engagement program, seeking an opportunity to shape a new program for a well known retail brand

If this sounds like you, don’t miss out on the chance to join a global retailer and make a significant impact. Apply now to be part of an innovative and award-winning team!

DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.
Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful. 

• We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know anyone who might be interested please forward the link to the job advert to them. 
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DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge, and credible introductions necessary for client-side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles in permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.