JOB OPPORTUNITY

Customer Engagement Lead

THE JOB

INFORMATION ABOUT THE ROLE

JOB DETAILS

LOCATION

London, Greater London, South East, England

SALARY

£65k-£95k (DOE) + Excellent Benefits

JOB TYPE

Permanent

DISCIPLINE

Technology C-Suite & Executive Appointments Client Side

REFERENCE

Customer Engagement Lead-11418

JOB DESCRIPTION

Exciting Opportunity: Customer Engagement Lead for a renowned Global Retailer

DNA is thrilled to be working exclusively with a renowned global retailer to recruit a Customer Engagement Lead for an exciting new initiative. Are you a seasoned professional with a proven track record in designing and launching digitally enabled customer engagement initiatives within a fast-paced retail environment? If so, we want to hear from you!

Essential skills: 
  • 7+ years of relevant industry experience
  • Proven experience in designing and launching new customer propositions using data driven approaches to design and run market trials
  • Specific experience in designing and/or managing a digitally enabled customer engagement program
  • Experience in change management programs and stakeholder engagement
  • Strong retail knowledge and experience
  • Commercial P&L management
  • Excellent soft skills, including stakeholder management, leadership, presentation, workshop design and facilitation, and storytelling

Bonus points:
  • Background in behavioral science
  • Expertise in communication, advertising, and media
  • Multidisciplinary design experience
  • Familiarity with customer engagement technology, including:
    • Customer Data Platforms (i.e. Tealium)
    • Digital wallets (i.e. Apple Pay, Google Pay, proprietary wallets)
    • Voucher, deal, and lottery platforms

We are seeking candidates who are either:
  • In a mid-level position looking to advance their career
  • In an executive position within an established brand customer engagement program, seeking an opportunity to shape a new program for a well known retail brand

If this sounds like you, don’t miss out on the chance to join a global retailer and make a significant impact. Apply now to be part of an innovative and award-winning team!

DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.
Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful. 
  • We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know anyone who might be interested please forward the link to the job advert to them. 
  • Be the first to know about our latest roles by following us on LinkedIn, Twitter and Facebook.

DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge, and credible introductions necessary for client-side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles in permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally. 

FAIR EMPLOYMENT

Our COMMITMENT

DNA is committed to promoting a diverse and inclusive community and welcome applications from candidates of all backgrounds. Although we try to respond to all applications, unfortunately due to the high number we receive we are unable to respond to all of those who are unsuccessful.

DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge and credible introductions necessary for client side and agency roles. Areas we specialise in - New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles for permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.

Be the first to know about the latest roles by following us on LinkedIn, Facebook, Instgram and Twitter. 

We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know of anyone who might be interested please forward the link for the job advert to them or fill in this form.

APPLY NOW

Fill out the form, attach your CV and we will help you with the next step in your career.

We Find Talent
Looking to hire?

WE FIND
TALENT

We offer a range of support around diversity and inclusion targets, industry insight, salary bench-marking, employee brand perception – all of which will contribute to attracting the best talent as well as maximising talent retention.

Send your brief
SEARCH AND TALENT SOLUTIONS
DYNAMIC
RECRUITMENT
Barley Cricket Club

Proud sponsors of Barley Cricket Club

Berkhamsted Ruby Club

Proud sponsors of Berkhamsted Rugby Club

BD100

DNA are proud sponsors of the BD100 - Winning Together

The Network Recruitment

Members of the The Recruitment Network


© 2024 DNA Recruit

Created by Unearthed, built by