Client Services Director

Client Services Director - Retail Design & Production Agency - London
 
Are you ready to lead and excel in a dynamic role as a Client Services Director for a leading Retail Design & Production Agency?
 
DNA Recruit is working with the leading agency, blending creativity with commercial savvy. They excel in both digital and physical retail, emphasizing seamless online-to-offline strategies.
 
They are offering a remarkable opportunity within their award-winning agency, where innovation and creativity thrive. As the Client Services Director (CSD), you will be at the forefront, driving business growth and strengthening client relationships.
 
Reporting directly to the Managing Director, you will spearhead the day-to-day management of the agency, leveraging your expertise to introduce new ideas and solutions that elevate their client offerings. Your role will be pivotal in increasing sales and fostering long-term client satisfaction in their progressive environment.
 
Responsibilities:

• Lead client relationships, drive business growth, and ensure brand consistency.
• Develop strategic plans, oversee team objectives, and maintain effective communication with stakeholders.
• Manage and mentor team members, conduct regular performance evaluations, and facilitate training programs.
• Achieve sales targets, monitor performance metrics, and contribute to accurate forecasting.
• Identify growth opportunities, develop new business initiatives, and participate in pitch presentations.
• Present innovative ideas to clients, generate proposals, and incorporate feedback for continuous improvement.

 
Requirements:

• Minimum 10 years of experience in professional client relationship management.
• Proven track record of driving growth in high-value accounts.
• Experience working with Retail Brands in Retail Design, Experiential Activations, or Content Creation.
• Ability to strategize and plan at a senior level.
• Strong leadership and team management skills.
• Excellent communication and presentation abilities.
• Proficiency in budget management and creative processes.
• Analytical mindset with strong organizational skills.
• Flexibility for evening events and overseas travel as needed.

 
Salary: £95k plus benefits and bonus.
London.

To be instantly considered for this role please click apply to send us your CV, and we can then get in touch should your skills and experience be what our client is looking for. 
Please note you must have the right to work in the UK for your application to be considered.
DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.

Job Reference: AW 11385

All applications are viewed and evaluated according to the role requirements. At DNA we aim to contact shortlisted candidates within 2 weeks. As we often receive a high volume of applications, we are unable to reply to everyone. If you have not heard back from us within 2 weeks, please consider your application unsuccessful - best regards the DNA team.

DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.
Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful.

DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.
Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful. 

• We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know anyone who might be interested please forward the link to the job advert to them. 
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DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge, and credible introductions necessary for client-side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles in permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.