Retail Operations Manager

DNA Recruit are partnering with an award-winning Experiential agency, renowned for creating immersive retail environments and live brand spaces for some of the world’s most recognisable brands. Blending creativity with operational excellence, they deliver standout experiences that not only make headlines, but run seamlessly behind the scenes.

As Retail Operations Manager, you will take full ownership of the operational delivery of immersive retail and experiential spaces across multiple brands and markets.
Working closely with Client Services, Creative and Production, you’ll translate bold concepts into scalable, best-in-class operational models, ensuring every space launches successfully and performs at the highest level.
 
Key Responsibilities
Retail & Experiential Delivery

• Lead end-to-end delivery of immersive retail environments across multiple locations
• Ensure launches are on time, on budget and executed to exceptional standards
• Develop scalable operational frameworks for multi-site rollouts
• Balance global brand consistency with local market requirements
• Act as senior operational lead across clients, partners and suppliers

New Store Openings

• Oversee timelines, budgets, risk management and supplier coordination
• Manage contractors, landlords, fabricators and local authorities
• Ensure full health & safety compliance and operational readiness
• Own the transition from build to live environment
• Capture learnings and evolve best-practice playbooks

Live Operations & Optimisation

• Oversee performance of live retail and brand spaces
• Maintain exceptional guest experience and brand standards
• Implement reporting, governance and issue resolution processes
• Support seasonal updates, refits and evolving programmes
• Drive efficiencies and continuous improvement

Commercial & Financial Management

• Own and manage operational budgets
• Maintain cost control without compromising experience quality
• Identify opportunities to improve margin and efficiency
• Support forecasting and long-term planning

Requirements:

• Proven agency experience in an immersive Retail/Experiential sector
• Track record in store openings, multi-site rollouts, or live brand activations
• Strong stakeholder and supplier management skills
• Ability to thrive in a fast-paced, creative environment

Salary & Details:

• Salary: £70K – £75K
• Location: London (Hybrid)
• Job Reference: 11852

DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.
Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful. 

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DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge, and credible introductions necessary for client-side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles in permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.