Office & Team Manager

Office & Team Manager

A fast-growing PR, marketing and events agency is looking for an experienced Office & Team Manager to play a central role in keeping the business running smoothly. This is a highly varied operational position responsible for supporting the team, managing internal processes, and ensuring the agency’s UK and US operations function efficiently.

This role sits at the heart of the organisation and works closely with leadership to support people operations, office management, compliance and internal culture. It’s ideal for someone who enjoys building structure, improving processes, and creating an environment where teams can do their best work.

Key Responsibilities:

People Operations
• Manage the employee lifecycle including onboarding and offboarding
• Coordinate employee review cycles and performance management processes
• Administer training and professional development programmes
• Manage recruitment administration and careers inbox
• Oversee employee benefits across the UK and US including healthcare, pensions, and 401k administration
• Maintain employee records and HR systems
• Support leadership with HR policies and best practice

Office & Agency Operations
• Oversee day-to-day operations across UK and US offices
• Coordinate travel arrangements and operational logistics for the team
• Organise shipments for trade shows and events
• Arrange client and press gifting
• Manage internal communications and team announcements
• Maintain operational systems and agency processes including the IT stack
• Oversee ordering and setup of new technology devices
• Ensure the office environment supports productivity and collaboration

Compliance, Contracts & Administration
• Manage company registrations and compliance requirements including expansion into new US states
• Maintain and administer company contracts such as NDAs and supplier agreements
• Oversee insurance policies and corporate subscriptions
• Manage corporate cards and expense systems
Team Experience & Culture
• Organise employee recognition, gifting and milestone celebrations
• Coordinate welcome lunches and team social events
• Support initiatives that strengthen culture and engagement
• Help maintain a positive, organised and inclusive working environment

Ideal Candidate:

Experience
• 5 years’ experience in operations, people operations or office management
• Background working in a PR, marketing, communications or creative agency
• Experience supporting teams of around 20 to 50 people
• Exposure to both UK and US employment processes and operations

Skills
• Highly organised and detail focused
• Proactive and solutions oriented
• Strong communicator with a people first mindset
• Process driven with the ability to build and improve systems
• Commercially aware and comfortable managing multiple priorities

Desirable Tools & Systems
• HR systems such as BrightHR
• Resource planning or timesheet platforms such as Synergist
• Expense management platforms such as Dext or Equals
• Google Workspace, Slack and collaboration tools

Benefits & Perks Include
• Discretionary annual bonus scheme
• Private healthcare after probation
• Enhanced family friendly policies
• Flexible Friday working and summer early finishes
• Employee assistance programme
• Annual global team festival event
• Enhanced holiday allowance with additional days accrued through service
• Christmas office closure days
• Team socials and welcome lunches
• Employee recognition awards and prize draws
• Option for unpaid sabbatical after four years

If you’re an organised, proactive operations professional who enjoys supporting teams and building strong internal systems, this is a great opportunity to join a growing agency and play a key role in its continued success.

DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.
Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful. 

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DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge, and credible introductions necessary for client-side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles in permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.