Director of Client Services

Director of Client Services - Global Creative Agency – Manchester/London (Hybrid)
 
Are you a Director of Client Services looking for an exciting new leadership opportunity?
 
DNA Recruit are working with a fast-growing, globally recognised creative agency operating at the intersection of sport, gaming, entertainment and culture. Known for its insight-led approach and culturally relevant work, this agency partners with some of the world’s most influential brands to deliver high-impact, fan-first campaigns.

This is a senior leadership role with real influence, owning the commercial health of the Client Services function, shaping long-term client partnerships, and driving profitable, sustainable growth across a diverse international portfolio.
 
About the Role
As Director of Client Services, you’ll sit at the heart of the agency’s leadership team, responsible for setting the standard for client partnership, operational excellence and commercial performance.
You’ll lead a senior Client Services team, act as the most senior escalation point for key global clients, and work closely with executive leadership to optimise delivery, margins and growth. This role blends strategic thinking with commercial rigour and is ideal for someone who thrives in high-growth, culturally driven agency environments.
Key responsibilities include:

• Leading and evolving the Client Services function, setting clear standards for delivery, governance and client leadership
• Owning the commercial performance of the department, including revenue growth, margin delivery and account health
• Building trusted, long-term relationships with senior client stakeholders at C-suite and Board level
• Driving operational discipline across resourcing, forecasting, utilisation and financial accuracy
• Identifying growth opportunities across existing accounts and developing multi-year commercial strategies
• Partnering with Strategy, Creative and Delivery teams to ensure integrated, insight-led work
• Championing best-in-class ways of working and continuously improving the client experience
• Coaching and developing senior client leaders, building a high-performance and accountable culture

Skills & Experience Required

• 12 years’ experience in senior client leadership or commercial roles within a creative, advertising or marketing agency
• Proven track record managing complex, multi-million-pound client portfolios
• Strong experience building and maintaining senior client relationships at C-suite and Board level
• Excellent commercial and financial acumen, including forecasting, P&L ownership, margin optimisation and negotiation
• Experience leading and developing senior client teams in fast-paced, high-growth environments
• A strong understanding of sport, gaming, entertainment and culture, and how audiences influence brand behaviour
• Confident leadership presence with the ability to influence at the highest level

 
Salary & Location

• Salary: Up to £120,000 - £150,000 bonus
• Location: Manchester/London
• Working Pattern: Hybrid (minimum 3 days per week in the Manchester office)
• Contract: Full-time, permanent

 
Reference: AW 191563
 
All applications are viewed and evaluated according to the role requirements. At DNA we aim to contact shortlisted candidates within 2 weeks. As we often receive a high volume of applications, we are unable to reply to everyone. If you have not heard back from us within 2 weeks, please consider your application unsuccessful - best regards the DNA team.
DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.
Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful.

DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.
Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful.

DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.
Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful. 

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DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge, and credible introductions necessary for client-side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles in permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.