Client Services Director

Client Services Director - Creative & Shopper Marketing Agency - London / Leeds (Hybrid)
 
Are you a Client Services Director looking for an exciting new opportunity?

DNA Recruit are working with a leading Creative and Shopper Marketing Agency known for delivering insight-driven strategy, creative, and activation across retail and brand environments. This agency has built a strong reputation for combining deep shopper understanding with impactful real-world execution and is now looking to strengthen its senior leadership team with a commercially driven Client Services Director.
 
About the Role
As Client Services Director, you will take ownership of client growth, strategic direction, and senior stakeholder relationships across a portfolio of key accounts.
Operating at a highly visible and influential level, you will work closely with senior leadership to drive revenue, unlock organic growth opportunities, and position the agency as a trusted strategic partner to its clients.
You will collaborate closely with the operational leadership team to ensure a strong balance between commercial growth and delivery excellence.

Key responsibilities include:

• Owning revenue and contribution targets across the client portfolio
• Leading senior client relationships at CMO and Marketing Director level
• Driving organic growth and account expansion across existing clients
• Setting strategic direction for key accounts and ensuring alignment with commercial objectives
• Supporting and guiding senior client services leaders to identify and convert growth opportunities
• Contributing to new business pitches and broader agency growth strategy
• Acting as a senior voice within leadership, representing client needs and opportunities

 
Skills and Experience Required
Essential:

• Proven experience in a senior client leadership role within a creative, marketing, or shopper agency
• Strong track record of driving revenue growth across existing client portfolios
• Excellent strategic marketing capability across multiple channels
• Experience building senior client relationships at CMO or equivalent level
• Strong commercial acumen and understanding of revenue drivers
• Ability to influence, challenge, and guide senior stakeholders
• Deep understanding of shopper marketing, retail environments, and brand activation
• Good knowledge of digital and social channels

Desirable:

• Experience within FMCG categories
• Exposure to new business pitching
• Strong industry network

 
Salary: Up to £100k bonus and benefits
Location: London or Leeds (Hybrid – 3 days in office)
Job Ref: AW 11826

DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.
Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful. 

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DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge, and credible introductions necessary for client-side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles in permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.