Client Services Director

Client Services Director – Shopper Marketing Agency – Leeds (Hybrid)
 
Are you a Client Services Director looking for an exciting new opportunity?

DNA Recruit are partnering with a Leading Shopper Marketing Agency to find a commercially driven Client Services Director to lead UK and EU growth from their Leeds hub (with regular travel to Newcastle).

This agency goes far beyond in-store POS and e-commerce assets. They specialise in shopper-led strategy, category development, retailer engagement and innovation – helping global brands win at the point of purchase and beyond. With offices across the UK and internationally, they deliver impactful, insight-driven solutions for major global clients.

This is a pivotal leadership role, reporting to the Managing Director, with responsibility for driving client growth, commercial performance and team development across a significant portion of the agency.
 
About the Role
Client Leadership & Growth

• Build and deepen senior client relationships, identifying long-term partnership opportunities
• Drive organic and accelerated growth across brand, category, engagement and innovation capabilities
• Lead annual planning, scope development and contract negotiations
• Partner with new business teams on pitches and onboarding
• Ensure the agency remains visible, trusted and strategically embedded within client organisations

Leading the Work

• Oversee output across your client group, ensuring exceptional standards and measurable impact
• Shape responses to complex briefs across brand, category, engagement and innovation
• Align agency work with broader client business objectives and retailer requirements
• Champion KPIs, measurement frameworks and ROI-led thinking
• Continuously elevate the role of shopper strategy within client businesses

Financial & Operational Management

• Own forecasting, budgeting and margin performance across accounts
• Ensure clear scoping, effective resourcing and on-time, on-budget delivery
• Identify and mitigate risks around scope, delivery and competitive activity

Team Leadership & Development

• Lead and mentor Account Directors, Account Managers and cross-functional teams
• Create a culture of accountability, collaboration and excellence
• Support career progression, performance management and succession planning

Agency Leadership

• Act as a senior voice shaping the evolution of client services within the agency
• Contribute to agency-wide initiatives and ways of working
• Role model values and champion a progressive, energetic culture
• Stay ahead of shopper marketing trends and retailer dynamics

 
Skills and Experience Required

• Significant shopper marketing agency experience
• Strong background across brand, category and retailer engagement projects
• Exceptional commercial acumen within an agency environment
• Outstanding account leadership and organisational skills
• Confident communicator and presenter at senior level
• Experience delivering digital, technology and content-led projects
• Comfortable managing multiple complex accounts simultaneously
• A natural relationship-builder with gravitas and energy

 
Salary & Details

• £70,000 - £85,000 per annum DOE
• Profit Share Bonus Scheme

📍 Location: Leeds (Hybrid 3:2) with regular Newcastle travel
📌 Job Reference: AW 248239

DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.
Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful. 

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DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge, and credible introductions necessary for client-side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles in permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.