Account Manager

Account Manager - Commerce & Retail Agency - London (Hybrid)
 
Are you an Account Manager looking for a role where you'll take real ownership, build meaningful client relationships, and play a key role in delivering outstanding commerce and retail media campaigns?
 
DNA Recruit is working with a Commerce & Retail Agency that's growing rapidly and looking for an ambitious Account Manager to join its London team. This is a genuinely hands-on opportunity where you'll manage client relationships, oversee integrated campaigns for leading FMCG brands, and become a trusted partner to both clients and colleagues from day one.
 
About the Role
This is far more than a traditional account management position. You'll take ownership of multiple client accounts, manage projects from brief through to delivery, and ensure every campaign is delivered on time, on budget and to an exceptional standard.
Working closely with strategy, creative and production teams, you'll translate client objectives into clear project plans while maintaining strong commercial oversight across budgets, estimates, purchase orders and billing. You'll also become the primary point of contact for clients, building long-term relationships and identifying opportunities to add value wherever possible.
If you enjoy working in a collaborative agency where your ideas matter and your contribution is recognised, this role offers excellent scope for progression.
 
Key Responsibilities

• Manage the day-to-day delivery of multiple client accounts and integrated projects.
• Build trusted, long-term relationships with clients as their primary point of contact.
• Lead client meetings including status updates, briefings, creative reviews and presentations.
• Translate client briefs into clear internal briefs that enable successful project delivery.
• Oversee project timelines, budgets, estimates, purchase orders and invoicing.
• Ensure campaigns are delivered on time, within budget and to the highest quality standards.
• Work closely with internal creative and strategic teams to deliver outstanding client outcomes.
• Stay informed on client businesses, FMCG trends, commerce and retail media developments.
• Identify potential issues early and proactively recommend solutions.

 
Skills & Experience Required

• At least 2 years' experience within a marketing, creative, shopper marketing or integrated agency.
• Shopper experience is must.
• Previous Account Manager experience is preferred, although strong Senior Account Executives ready to step up will also be considered.
• Experience delivering integrated, commerce or retail media campaigns for consumer or FMCG brands.
• Shopper marketing experience would be advantageous.
• Strong commercial awareness with experience managing budgets, estimates, invoices and purchase orders.
• Excellent client relationship and stakeholder management skills.
• Highly organised, proactive and able to manage multiple projects simultaneously.
• Strong communication and presentation skills with exceptional attention to detail.
• A collaborative mindset and genuine enthusiasm for working in a growing agency environment.

 
Location: London (Hybrid)
Salary: Up to £45k + Benefits
Ref: AW 12151

DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.
Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful. 

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DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge, and credible introductions necessary for client-side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles in permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.