Strategic Designer

Strategic Designer – Customer Experience Design Consultancy – UK (London) and Europe (Amsterdam)

Are you a Strategic Designer? If so, read on for more details:

DNA Recruit is thrilled to collaborate with this Customer Experience Design consultancy as they embark on an exciting journey of rapid expansion.

In this role as a Strategic Designer, you will hold a pivotal position in crafting and implementing strategically designed initiatives for some of the world's most renowned brands. Your task will be to harmonise your design proficiency with a deep comprehension of their clients' objectives, user needs, market viability, and technical capabilities. The ideal candidate should embody a robust fusion of design expertise, strategic acumen, and effective communication abilities.

You'll collaborate effectively within a multi-functional team to comprehend, document, design, and elucidate how people engage with brands. Your adaptability and critical thinking will prove vital in navigating the swiftly evolving consumer markets that frame their work. At the heart of their approach lies data-driven research and design. Thus, we seek individuals who possess a keen interest in both quantitative data and qualitative research, coupled with a flair for extracting insightful revelations. We also emphasise the translation of strategies into tangible outcomes. The capacity to seamlessly transition from concept to execution through inquisitive and resourceful problem-solving skills is indispensable.

In practical terms, your responsibilities may include:

• Conducting extensive user and market research to assess brand and market performance.
• Breathing life into research and strategies through apt visual representations (e.g., personas, customer journeys, insight opportunity frameworks, ecosystem maps, stories, prototypes, and scenarios).
• Collaborating across multi-functional teams to design novel products, brands, services, processes, and experiences that generate value for both customers and the business.
• Crafting a strategic vision and contributing significantly to prioritise road maps while communicating budget and resource requisites.
• Evaluating existing business models, adapting to the surge in online and cross-channel services, and proposing new business models that balance profitability with sustainability.
• Ensuring design strategies consistently align with overarching business objectives, challenging conventions when necessary.
• Identifying and constructing market trial road maps (pertaining to service delivery and impact).
• Iterating, validating, and refining continually.
• Guiding brand teams through a coaching role and facilitating knowledge transfer.
• Cultivating a shared comprehension of your project role within a broader project team, which could comprise peers from product management, engineering, architecture, and consulting departments.
• Managing multiple projects while collaborating across international stakeholders and teams.

About You:
To thrive as a Strategic Designer, you should demonstrate the following experience (at least 3 years for mid-level, and 5+ years for senior roles):

• Proven experience in Strategic Design, Service Design, customer-centric and business-focused multi-disciplinary design, or continuous improvement roles.
• A grasp of customer experience disciplines.
• A flair for creative problem-solving and an innovative outlook on ecommerce.
• Submission of work examples and insights showcasing your process, which could be presented in a PDF or on a website portfolio - this is an essential requirement.
• Bonus points if you maintain your own blog (covering areas like photography, writing, sketching, etc.).
• Proficiency in mid-level visual design tools (e.g., Miro, Figma, etc.).
• Strong stakeholder management and collaborative teamwork skills.
• Dedication to data-driven decision-making.

Apply today to join a team that is shaping the future of strategic design!

Job reference SP11050

DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.
Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful. 

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DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge, and credible introductions necessary for client-side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles in permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.