Service Designer

Service Designer – Customer Experience Design Consultancy – UK and Europe (Amsterdam)

Are you a Service Designer who's passionate about shaping service design across all channels for some of the world's most prominent brands? If so, read on for more details:
DNA Recruit is thrilled to collaborate with this Customer Experience Design consultancy as they embark on an exciting journey of rapid expansion.

As a Service Designer, you will champion data-driven design. They're seeking individuals who possess an affinity for both quantitative data and qualitative research. They're particularly interested in curious minds, those willing to challenge the obvious, and those who explore novel problem-solving avenues when conventional approaches fall short. Service design to you goes beyond the standard artefacts like service blueprints, customer journeys, and dot-voting.

Does this resonate with you?

As a Service Designer, you should have a demonstrable 3 years of experience as follows:

• Proficiency in Service Design, encompassing customer-centric and business-focused multidisciplinary design or continuous improvement roles.
• Familiarity with customer experience disciplines.
• A flair for creativity, problem-solving, and an innovative approach to ecommerce.
• The ability to showcase your work and thought processes, which could be through a PDF or a website portfolio – this is a crucial requirement.
• Bonus points if you maintain your own blog (covering photography, writing, sketching, etc.).
• Basic visual design skills (e.g., Miro, Keynote, etc.).
• Strong skills in stakeholder management and teamwork.
• A dedication to making data-driven decisions.

Additionally, they would highly appreciate it if you have:

• Experience and comfort in a fast-paced start up environment.
• A self-motivated, positive, and achievement-oriented attitude.
• Enthusiasm for tackling intricate problems.
• A curiosity that drives continuous learning and staying updated with emerging trends. They're striving to build a diverse team and welcome applicants from all walks of life.
• Your current capabilities are valued more than your background. Your origin doesn't matter as long as you bring aptitude and experience to your role.
• Personal impact carries more weight than academic accomplishments; you may have demonstrated this in a business, creative, technology, or retail context.
• Emphasis is placed on teamwork over individual skills. Collaborative success is a priority, and the team works cohesively toward achieving positive outcomes together.

In this role, you will collaborate with leading global brands and burgeoning start ups to formulate customer-focused strategies, design successful customer experiences, and facilitate the implementation of groundbreaking initiatives. They're engaged in groundbreaking work that sets them apart. If you're interested in this role, click "apply" to share your CV with us. If your skills and experience align with what our client is seeking, we'll be in touch.

Salary: Approximately £40-50K+ Bonus + Outstanding Benefits Package

Please note that you must possess the right to work in the UK or Europe for your application to be considered.

Job Reference: SP11048


DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.
Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful. 

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DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge, and credible introductions necessary for client-side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles in permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.