JOB OPPORTUNITY

Digital Services Operations Lead

THE JOB

INFORMATION ABOUT THE ROLE

JOB DETAILS

LOCATION

London, Greater London, South East, England

SALARY

£55-65k + Excellent Benefits

JOB TYPE

Permanent

DISCIPLINE

Client Services Client Side Technology

REFERENCE

Digital Services Operations Lead-11431

JOB DESCRIPTION

Exciting Opportunity: Digital Service Operations Lead for a Leading Global Retailer

DNA is partnering exclusively with a top global retailer to recruit a Digital Services Operations Lead. If you have experience in retailer digital service or pure play business models, this could be your next big move! You'll be pivotal in developing digital service capabilities based on white label offerings.

Experience Required:
  • 5+ years of relevant industry experience
  • Proven ability to lead cross functional teams and drive operational excellence
  • Familiarity with digital service delivery processes, customer service operations, and CRM systems
  • Experience in marketing and sales functions in subscription digital service businesses
  • Expertise in Customer Relationship Management
  • Experience managing technology and service suppliers
  • Skill in service level definition and service management
  • Proficiency in productivity applications like Microsoft Office Suite, JIRA, Confluence, and Miro

Desirable:

  • Experience in a retailer digital service or pure play business model
  • Customer facing brand ownership for a digital services business or department
  • Familiarity with customer operations tech, including CRM, Billing, Order Management, etc.
 
We’re looking for a candidate who is:
  • In a mid-level position, eager to shape digital service initiatives in a leading retail brand.
 
If this sounds like you, don't miss out on the chance to join a global retailer and make a significant impact. Apply now to be part of an innovative and winning team!

DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.
Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful. 
  • We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know anyone who might be interested please forward the link to the job advert to them. 
  • Be the first to know about our latest roles by following us on LinkedIn, Twitter and Facebook.

DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge, and credible introductions necessary for client-side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles in permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally. 

FAIR EMPLOYMENT

Our COMMITMENT

DNA is committed to promoting a diverse and inclusive community and welcome applications from candidates of all backgrounds. Although we try to respond to all applications, unfortunately due to the high number we receive we are unable to respond to all of those who are unsuccessful.

DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge and credible introductions necessary for client side and agency roles. Areas we specialise in - New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles for permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.

Be the first to know about the latest roles by following us on LinkedIn, Facebook, Instgram and Twitter. 

We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know of anyone who might be interested please forward the link for the job advert to them or fill in this form.

APPLY NOW

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