CX Design Lead

CX Design Lead - Full Service Digital Agency - London
 
Are you ready to drive innovation and captivate high-profile brands? DNA is on the hunt for a CX Design Lead to work for an award-winning full-service digital agency in the heart of London. If you're passionate about transforming customer insights into unforgettable experiences, we want to hear from you!

Your Mission:

• Lead the charge on customer experience and service design projects.
• Bring customer experience concepts to life with your creative vision.
• Translate customer insights into solutions that fulfil customer needs.
• Craft strategic customer frameworks and blueprints.
• Apply cutting-edge design thinking methodologies.
• Take the lead on UX projects and proposal development.
• Harness the power of design tools like Figma and Miro.

Your Arsenal:

• A track record of steering high-profile customer experience strategy projects.
• A knack for adopting a customer-centric mindset across diverse sectors.
• A flair for creativity and innovative problem-solving.
• Familiarity with both quantitative and qualitative research methods.
• Mastery of omni-channel experience design.
• Proficiency in industry-standard design and prototyping tools.
• A firm grasp of agile methodologies and design sprints.

Your Personality:

• A team player with a knack for collaboration.
• Customer-focused to your core.
• An outstanding communicator.
• Naturally inquisitive and proactive.
• Adaptable and detail-oriented.

Ready to Make a Difference?

If you're armed with the skills, experience, we invite you to seize this opportunity and apply today!

DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.
Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful. 

• We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know anyone who might be interested please forward the link to the job advert to them. 
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DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge, and credible introductions necessary for client-side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles in permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.