Experience Design Lead - CX Consultancy - London and Amsterdam

Experience Design Lead - CX Consultancy - London and Amsterdam 

Passionate about exceptional customer experiences?

Join the ranks of an industry-leading Customer Experience Consultancy as a Experience Design Lead. This is your opportunity to be at the forefront of driving customer research, shaping brand strategies, and revolutionising multichannel experiences. If you're driven by creating powerful customer interactions and fostering deep customer-brand relationships, this role is tailor-made for you.
Our client stands as a trailblazing Customer Experience Consultancy, renowned for partnering with top-tier brands and dynamic startups. Their expertise lies in crafting customer-centric strategies, delivering impactful customer experiences, and spearheading innovative ventures.

Your impact: As an Experience Design Lead, you'll be the driving force behind customer research and insights, leveraging the best in brand and experience design practices to forge strategies for brands, propositions, and multichannel experiences. With an in-depth understanding of customer needs, motivations, and contexts, you'll optimize interactions across various touchpoints to craft compelling and resonant experiences. Beyond hands-on design, you'll mentor fellow experience designers, collaborate seamlessly in cross-functional teams, and actively contribute to their CX initiatives and market presence.
Your qualifications: Ensure you're equipped with:
A captivating portfolio: Showcase your diverse design prowess, encompassing branding, visual aesthetics, customer journey maps, storyboards, mockups and prototypes.
You're the one if you have:

• Proven Versatility: Your experience spans creative and strategic domains, encompassing roles like brand strategist, service designer, and interaction designer.
• Research Acumen: Command both quantitative (surveys, web analytics, A/B testing) and qualitative research techniques (interviews, observation, ethnography).
• Omnichannel Vision: Possess a solid understanding of customer experience disciplines and a knack for designing seamless omnichannel experiences.
• Innovation and Problem-Solving: Demonstrate unmatched creativity, problem-solving finesse, and an innate innovative spirit.
• Master Storyteller: Effectively communicate through captivating narratives.
• Tech Savvy: Proficiency in industry-standard design and prototyping tools like AdobeCC, Figma, Sketch, InVision, or Framer.
• Agile Aficionado: Familiarity with agile methodologies and design sprints.

Plus points if you bring:

• Startup Savviness: Thrived in the fast-paced realm of startups.
• Drive and Positivity: Self-motivated, positive outlook, and a passion for tackling intricate challenges.
• Curiosity and Adaptability: An insatiable curiosity, eagerness to learn new tools, and staying updated with industry trends.

Reward: Competitive salary ranging from £70,000 to £80,000, plus annual bonus and exceptional benefits.
Don't just seek a job; forge a transformative career journey with us. Unleash your potential as a Design Lead, and join their endeavour to reshape the landscape of customer experiences.

Join us and shape tomorrow's experiences today.
 
To be instantly considered for this role please click apply to send us your CV, and we can then get in touch should your skills and experience be what our client is looking for.
Please note you must have the right to work in the UK and EU for your application to be considered.

DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.

job reference (SP10869)