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Solution Manager - Saas company - REMOTE

Summary

DNA Recruit working with a fast-growing SaaS company who have built a Cloud based platform to provide solutions for businesses in the retail, travel, and financial services markets. They have an international team working remotely based in the UK and Europe.

We are looking for a Technical Account Manager to work closely with their engineering and automation teams to ensure they consistently deliver value and support their goals. As the Technical Account Manager, you will be responsible for requirement gathering during client meetings, advise on the best course of action and share this feedback with the teams and follow up all the way to successful deliveries.

You will be the main contact source between the customer and automation teams and engage with the product and engineering teams to resolve technical issues and propose solutions based on customer needs. In addition, as a client team member you will identify opportunities to expands the remit with their customers by educating them on the products capabilities.

Your responsibilities will include:

  • Account management: You will attend customer meetings to take automation requirements and create tickets for the automation team.
  • Reporting: Gather data on deliverables so that you can identify efficiencies
  • Customer support: Connect the automation team to customers and follow up on customer support requests.
  • Project management: Engage with Solution managers on integration issues and involve key members to find solutions to tickets created for the automation team.

Nice to have:

  • Experience with APIs and/or Automation products and growing customer accounts.
  • Experience with customer on onboarding or implementation.

If you are interested to find out more, we would like to talk to you. Please apply asap for a quick turnaround.

  • Although we try to respond to all applications, unfortunately due to the high number we receive we are unable to respond to all of those who are unsuccessful.
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Job Title:
Solution Manager - Saas company - REMOTE
Contract type:
Permanent
Specialism:
Technology
Location:
London, England
Salary:
£50000.00 - £60000.00 per annum
Contact name:
Stephen Phillips
Contact email:
stephen@dnarecruit.com
Publish date:
5/08/21