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Service Designer - eCommerce (B2C) - London and Midlands

Job description

Are you a Service Designer looking to work with a company with a global footprint, a company that will challenge you and help take your career to a new level? If this is you, read on.

DNA recruit is excited to be working with one of the most reputable retailers in the global business market today, this is a company that has established a name for its brand, and it is continually growing it's global footprint. This is an award-winning company that is continuously growing and aiming to remain the best in what they do. Their goal has always been direct: to provide great value and quality, using leaner and smarter business processes. Their recruitment strategy is to find passionate and like-minded people who will contribute to the goals and objectives of the company. Our client values its people and aims to keep their employees working in healthy environment.

As a Service Designer you will be responsible for the delivery of conceptual and detailed designs that will support the delivery of services to their customers. You will be joining a global service design team that is responsible for creating new Digital and eCommerce services globally. You will need to be skilled and deeply understand the customer journey, stakeholder mapping, and service blueprints to deliver demonstrable benefits for the end users. You will take responsibility for the overall vision while collaborating with the business and experience designers to ensure each service is defined through data and customer insight. You will work alongside international project teams to clearly articulate a service to a wide range of audiences and play a key part in shaping the future of this business globally.

Send your application, this is a role that you do not want to miss out on!

  • You will be required to draw from your own toolkit of service design techniques and artefacts to define a full end to end service - bringing each new concept to life
  • You will be required to design world-class services that blend digital, physical, and human interactions across multiple touch points, smartly bringing together user needs, business goals and technical realities
  • You will be required to translate customer interaction propositions / concepts into designs that illustrate simplicity despite system complexity
  • You will be required to develop the overall service design, including customer experience, customer journeys, business rules, stage design and branding guidelines in alignment with various countries
  • You will be developing, evaluating, and agreeing both concept and detailed designs with stakeholders

Is it you?

What you should have:

  • Experience in a Service Design / Software design background
  • Strong expertise in Service Design methods (blueprint, customer journey mapping …)
  • Able to lead design workshops
  • Ability to envision the overall service and play a lead role to ensure complete delivery of the initiatives
  • Previous experience working in digital related projects or departments
  • B2C Retail experience is highly desirable
  • High proficiency with MS Excel or other modelling software (desirable)

Salary: £55,000 - 70,000 per annum + excellent benefits & perks

To be instantly considered for this role please click apply to send us your CV, and we can then get in touch should your skills and experience be what our client is looking for.

Please note only applicants in the UK to be considered.

DNA is committed to promoting a diverse and inclusive community and welcome applications from candidates of all backgrounds.

job reference (SP10391)

DNA is committed to promoting a diverse and inclusive community and welcome applications from candidates of all backgrounds.

Although we try to respond to all applications, unfortunately due to the high number we receive we are unable to respond to all of those who are unsuccessful.

  • We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know of anyone who might be interested please forward the link for the job advert onto them.
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DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge and credible introductions necessary for client side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles for permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.