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Senior Service Designer - Customer Experience Consultancy

Job description

Service Designer (Senior - Lead)- Customer Experience Design Consultancy - UK and Europe (Amsterdam)

Are you a Service Designer looking to help shape the design of services across all channels for some of the world's leading brands. Then read on for more information:-

DNA Recruit are excited to be working with this Customer Experience Design consultancy on a journey of rapid expansion - As a Service Designer you will champion data-driven design, so they are looking for people who have both an interest in quantitative data and qualitative research. They are looking for curious individuals who are prepared to probe the obvious and look at new ways of problem-solving if conventional approaches fail to surface a resolution. What does service design mean to you beyond the quintessential artefacts of service blueprints, customer journeys and dot-voting?

Is this you?

As a Service Designer you will need to demonstrate 5 years' experience as follows:

  • Experience in Service Design, customer-centric and business-focused multidisciplinary design or continuous improvement roles.
  • An understanding of customer experience disciplines.
  • Creativity, problem-solving and an innovative approach to ecommerce.
  • You will have examples of your work and thought process, this may be in the form of a PDF or website portfolio - this really is a must.
  • Extra points if you have also have your own blog (photography, writing, sketching…).
  • Basic visual design skills (e.g. Miro, Keynote etc).
  • Strong stakeholder management and team-working.
  • A commitment to data driven decision-making.

They would also love it if you have:

  • Experience and comfort in a fast-paced start-up environment;
  • A self-motivated positive and achiever attitude;
  • Passion for tackling complex problems; and
  • Curiosity to keep learning new tools and keep up with new trends. They're building a diverse team and encourage applicants from all walks of life.
  • Current capability is more important than background. It doesn't matter where you've come from if you can bring aptitude and experience to your role.
  • Personal impact is more important than academic attainment; you may have demonstrated this in a business, creative, technology or retail context.
  • Teamwork is more important than individual skills. They look out for each other and work to achieve successful outcomes together.

You will partner with the world's biggest brands and high-growth start-ups to set customer-focused strategies, create successful customer experiences, and enable the delivery of ground-breaking initiatives. They are doing the stuff that no one else can do - To be instantly considered for this role please click apply to send us your CV, and we can then get in touch should your skills and experience be what our client is looking for.

Salary: circa 60k-90k + Bonus + Excellent Benefits package

Please note you must have the right to work in the UK or Europe for your application to be considered.

DNA is committed to promoting a diverse and inclusive community and welcome applications from candidates of all backgrounds.

Job reference SP 9957

DNA is committed to promoting a diverse and inclusive community and welcome applications from candidates of all backgrounds.

Although we try to respond to all applications, unfortunately due to the high number we receive we are unable to respond to all of those who are unsuccessful.

  • We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know of anyone who might be interested please forward the link for the job advert onto them.
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DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge and credible introductions necessary for client side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles for permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.