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Senior Account Manager

Job description

Senior Account Manager

As part of the Client Services Department, you play a central role in the business and are pivotal to the smooth running of your account(s).You will be required to have a thorough understanding of all areas of the business and be responsible for managing projects from brief to final delivery on time and budget. You will be client focused and require good communication, organisation and time management skills to manage both your clients and internal departments, while always focusing on quality, process and profitability.

Client management responsibilities:

  • Immerse yourself in the client's brand and offering
  • Prepare client proposals
  • Present and deliver creative work appropriately - take ownership of your work and ensure best in class delivery of work to a high standard
  • Provide weekly status reports to clients (or at intervals pre-agreed with the client), accompanied by a meeting or call as per client needs
  • Provide agendas and detailed contact reports following all client meetings
  • Set and manage client expectations deliverables and timeframes
  • Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible
  • Identify areas for improvement of existing workflow and processes.
  • Build strong day to day relationships with all clients and agency stakeholders - communication is key
  • Identify training requirements and opportunities for clients to ensure their adherence to processes and improve workflow

Project Management responsibilities:

  • Ownership and taking the lead role on all giftcard and loyalty projects
  • Co-ordinate between all relevant parties - internal (Print, Broadcast, Digital etc) and external (Clients and Agencies)
  • Consistently deliver against all contractual obligations include SLAs and KPIs
  • Manage client projects from brief to delivery ensuring final materials are on time and of the highest quality
  • Follow agreed workflows and utilise relevant project management tools - FIDO, Trados etc.
  • Ensure clear division of responsibility for appropriate files at each stage of the project
  • Where project managers/producers are involved, take responsibility for ongoing communication, tracking
  • project progress and status vs. schedules, timings, delays etc.
  • Manage, monitor and update all timelines and set realistic expectations with clients
  • Monitor internal workflows, identify areas for improvement and make recommendations
  • Ensure Schedules, technical specs and copy dates are obtained and correct, report any delays to AD/GAD
  • Check all materials (PDFs, emails, TVCs etc.) and ensure quality control procedures have been followed
  • before sending to clients
  • Keep AD/GAD updated on status of projects
  • Collate any information needed for input to client reports and presentations
  • Help organise, attend (if required) and minute meetings
  • Manage your workload effectively and highlight to your line manager if support is required to ensure successful
  • completion of a project
  • Manage other team members and become a mentor
  • Provide administrative support team as required


  • Experience managing and servicing international accounts
  • Experience working in Digital / ecommerce is preferable
  • Experience running creative briefs
  • Strong time management skills/prioritisation skills
  • Can do attitude and an ability to work under pressure
  • Strong interpersonal and communication skills
  • Fluent oral and written English, other languages desirable
  • Strong numeracy skills
  • Quick learner when it comes to different softwares
  • Highly organised, detail oriented, client focused and proactive
  • Team Player
  • Strong IT literacy, including Word, Excel, PowerPoint/Key

DNA is committed to promoting a diverse and inclusive community and welcome applications from candidates of all backgrounds.

Although we try to respond to all applications, unfortunately due to the high number we receive we are unable to respond to all of those who are unsuccessful.

  • We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know of anyone who might be interested please forward the link for the job advert onto them.
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DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge and credible introductions necessary for client side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles for permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.