Programme Lead - CX Consultancy


DNA recruit is working with a CX Consultancy looking for a Programme Director to lead their programme and project management teams. They work with large brands with big plans of delivering new, strategic, customer-centric initiatives often in complex and dynamic environments. This often requires a large programme of work that must be carefully designed, launched, and governed, all within the context of the brand's culture and organisational structures.

You will be responsible for:

  • Full ownership of their programme / project market propositions and go-to-market strategies.
  • Recruit and build out their growing programme / project team.
  • Outline the learning and development pathways for programme / project and inspire personal development of the programme / project individuals.
  • Provide coaching to members of the internal programme / project teams and teams at client brands.

As a driver in this field, you will be capable of architecting complex delivery programmes, communicating with high level executives and lead programme teams and individuals in business change roles.

These teams/individuals might be responsible for the setup and execution of processes such as:

  • Programme planning
  • Progress reporting and tracking
  • Risk and issue management
  • Dependency management
  • Quality management
  • Budget management
  • Benefits tracking

Is this you, do you have the following experience:

  • 6+ years' experience architecting and leading large-scale programmes of work, ideally in a customer transformation context.
  • Ideally, a programme / project management certification (i.e.: MSP, Prince 2 or other).
  • Experience developing and implementing business change management initiatives.
  • Extensive experience leading winning teams.
  • Experience working in a variety of delivery models including waterfall and agile.
  • Expertise in how agile delivery can be applied at an enterprise level.
  • Ability to work under pressure whilst delivering against many conflicting priorities.
  • A knack for communicating to executive stakeholders.

Do you want to be part of a Customer Experience Design consultancy on a journey of rapid expansion? If so, we would love to hear from you ASAP!

  • Although we try to respond to all applications, unfortunately due to the high number we receive we are unable to respond to all of those who are unsuccessful.
  • We offer up to £250 in cash, vouchers, for any referrals who pass their probationary period, so if you know of anyone who might be interested please forward the link onto them.
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Job Title:
Programme Lead - CX Consultancy
Contract type:
Project Management
London, England
£70000.00 - £1000000 per annum
Contact name:
Stephen Phillips
Contact email:
Publish date:

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