Programme Lead - CX Consultancy

Description

DNA recruit is working with a CX Consultancy looking for a Programme Director to lead their programme and project management teams. They work with large brands with big plans of delivering new, strategic, customer-centric initiatives often in complex and dynamic environments. This often requires a large programme of work that must be carefully designed, launched, and governed, all within the context of the brand's culture and organisational structures.

You will be responsible for:

• Full ownership of their programme / project market propositions and go-to-market strategies.
• Recruit and build out their growing programme / project team.
• Outline the learning and development pathways for programme / project and inspire personal development of the programme / project individuals.
• Provide coaching to members of the internal programme / project teams and teams at client brands.

As a driver in this field, you will be capable of architecting complex delivery programmes, communicating with high level executives and lead programme teams and individuals in business change roles.

These teams/individuals might be responsible for the setup and execution of processes such as:

• Programme planning
• Progress reporting and tracking
• Risk and issue management
• Dependency management
• Quality management
• Budget management
• Benefits tracking

Is this you, do you have the following experience:

• 6+ years' experience architecting and leading large-scale programmes of work, ideally in a customer transformation context.
• Ideally, a programme / project management certification (i.e.: MSP, Prince 2 or other).
• Experience developing and implementing business change management initiatives.
• Extensive experience leading winning teams.
• Experience working in a variety of delivery models including waterfall and agile.
• Expertise in how agile delivery can be applied at an enterprise level.
• Ability to work under pressure whilst delivering against many conflicting priorities.
• A knack for communicating to executive stakeholders.

Do you want to be part of a Customer Experience Design consultancy on a journey of rapid expansion? If so, we would love to hear from you ASAP!

• Although we try to respond to all applications, unfortunately due to the high number we receive we are unable to respond to all of those who are unsuccessful.
• We offer up to £250 in cash, vouchers, for any referrals who pass their probationary period, so if you know of anyone who might be interested please forward the link onto them.
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