Planning Director - Customer Engagement Agency - London


A well know CRM & Data agency is looking for a CRM expert to join and strengthen the planning team. The role is about continuing to build on the strong client and the quality of their CRM offering.

They need a Yoda of CRM and data to inspire and help creative outstanding work.

Reporting into the Head of Strategy, you'll be working across a broad range of clients and within a mid-sized planning team, in the day to day you'll be working with the client service, creative and data teams to support strategic thinking on client accounts. Bringing an understanding of consumers, brands, categories, communications and CRM to the client's business challenges. Formulating effective strategic proposals, developed in accordance with approaches, and based on solid insight and evidence.

The must haves:

  • A solid expert of CRM with at least 7 year's experience
  • A solid team player - collaborative but prepared to take ownership
  • A motivator - you put the fire in the belly of those around you
  • You inspire confidence both internally and externally
  • Passionate about consumers
  • A willingness to continuously learn
  • Experience of large global clients
  • A clear, compelling communicator
  • Ability to synthesise data and quickly pulling out the relevant themes
  • Gravitas - take the lead with grace and flair without an ego
  • Ability to take the complex and make it very, very simple
  • Well versed in the standard tools and techniques of strategy and CRM planning
  • Happy to roll up your sleeves and get stuck in to the detail if that is what's required
  • Positive and generous.

This is a great role for a well-established Planning Director to take the lead and shine in an agency on the up.

Interested in the role? Then click "Apply" and submit your CV along with a few lines on why you think you have the wow factor.

Please note you must have the right to work in the UK for your application to be considered.

Job Title:
Planning Director - Customer Engagement Agency - London
Contract type:
Planning & Strategy
£80000.00 - £100000.00 per annum
Contact name:
Lisa Gills
Contact email:
Publish date: