An energetic and self-motivated Head of Customer Experience is required in the Frankfurt office of a global communications agency to help grow their client and agency vision.
Our client specialises in premium consumers within the automatic sector. They plan, develop and create integrated campaigns across all channels. Their Frankfurt Office pride themselves on its "real world" strategic thinking.
The Head of Customer Experience will be joining an integrated strategy team, led by a member of the management, and be responsible for championing the fast paced and changing world of advertising and marketing in its broadest of interpretations. You will have at least 5 years proven skills in digital communications including using new technologies and platforms. As Head of Customer Experience you will be leading projects Globally, in North American, European and Asian regions and working with local partners to implement. Some of the other daily duties will include:
As Head of Customer Experience you will need to have boundless energy for getting closer to our client's target consumers, understanding them and finding exciting ways to engage with them. You will understand how consumers move across channels, and how to map these with a vision for developing seamless customer experiences, by understanding how web and mobile channels integrate into a physical world. Other skills include:
This is a critical role for our client, which affords to you the opportunity to not only contribute to the client business but, also, to the development and evolution of an exciting agency; its proposition and creative offering.
Salary: up to €85K + benefits
If you think you are suitable for this role then please click apply and send us your CV and let us know why you feel you are suitable for the role. Ali is happy to have a confidential chat with you if you would prefer - / mob. 07984 171873
Although we try to respond to all applications, unfortunately due to the high number we receive we are unable to respond to all of those who are unsuccessful.
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