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Experience Design Lead - CX Consultancy - LDN, GB-NIR and AMS

Job description

Are you passionate about creating exceptional customer experiences? Join a leading Customer Experience Consultancy as an Experience Design Lead, where you'll drive customer research, shape brand strategies, and design ground-breaking multichannel experiences. Make a significant impact on customer interactions and nurture strong customer-brand connections.

Our client is a renowned Customer Experience Consultancy with a strong track record of partnering with top brands and high-growth start-ups. They specialise in developing customer-focused strategies, delivering successful customer experiences, and driving innovative initiatives.

As an Experience Design Lead, you'll play a pivotal role in driving customer research and insights, utilizing best practices in brand and experience design to shape strategies for brands, propositions, and multichannel experiences. You'll deeply understand customer needs, motivations, and contexts, optimizing interactions across touch-points to create engaging and meaningful experiences. In addition to hands-on work, you'll provide guidance and support to other experience designers, collaborate in cross-functional teams, and contribute to the consultancy's CX initiatives and market presence.

Is it you?

We're looking for someone who has:

  • Minimum 6 years of experience in brand strategy, creative design, service design, interaction design, or similar roles.
  • Proficiency in both quantitative research methods (surveys, web analytics, A/B testing) and qualitative research methods (interviews, ethnography).
  • Strong understanding of customer experience disciplines and designing for omni-channel experiences.
  • Creative problem-solving abilities and an innovative mindset.
  • Natural storytelling skills and experience in facilitating workshops.
  • Fluent in various design processes, methodologies, and deliverables.
  • A portfolio showcasing a range of design outputs such as customer journey maps, storyboards, mockups, prototypes, and branding.
  • Proficiency in industry-standard design and prototyping tools like Adobe CC, Figma, Sketch, InVision, or Framer.
  • Familiarity with agile methodologies and design sprints.

It would be great if you also have:

  • Experience working in fast-paced start-up environments.
  • Self-motivation, a positive attitude, and a passion for tackling complex problems.
  • Curiosity and a desire to learn new tools and stay up to date with industry trends.

Salary: £70,000 - £80,000 + Bonus + Excellent benefits

To be instantly considered for this role please click apply to send us your CV, and we can then get in touch should your skills and experience be what our client is looking for.

Please note you must have the right to work in the UK and EU for your application to be considered.

DNA is committed to promoting a diverse and inclusive community and welcome applications from candidates of all backgrounds.

job reference (SP10869)

DNA is committed to promoting a diverse and inclusive community and welcome applications from candidates of all backgrounds.

Although we try to respond to all applications, unfortunately due to the high number we receive we are unable to respond to all of those who are unsuccessful.

  • We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know of anyone who might be interested please forward the link for the job advert onto them.
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DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge and credible introductions necessary for client side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles for permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.