Back to jobs

Digital Design Manager - eCommerce (B2C) - Midlands

Job description

Are you ready to change the trajectory of your career by joining a company that will invest in you and in your career?

DNA recruit is excited to be working with one of the most reputable retailers in the global business market today, this is a company that has established a name for its brand and it continuous to grow its global footprint. This is an award-winning company that is continuously growing and aiming to remain the best in what they do. Their goal has always been very simple: to provide great value and quality, using leaner and smarter business processes. Their recruitment strategy is to find passionate and like-minded people who will contribute to the goals and objectives of the company.

Our client is looking for a Digital Design Manager who is passionate and driven. This position will include leading the business service design team, the team is responsible for designing business services within the global customer interaction team that enhance their digital presence in the retail sector across various areas including eCommerce, Mobile, Web, CRM and Marketing. As part of a hugely ambitious global change programme you will focus on customer loyalty, overall experience, business benefits and how technology is used to aid consumer experience and deliver value to the business.

This is an opportunity you definitely want to see through!

Some of the things you would be doing:

  • Responsible for ensuring the global services meet the needs of the business and they remain current and effective in today's fast-moving world.
  • Leading within your work streams, including driving business engagement, and managing a global community of internal and external stakeholders.
  • Design and lead world-class services that blend digital, physical, and human interactions across multiple touch points, smartly bringing together user needs, business goals and technical realities.
  • Lead, coach and motivate a team that represents a primary interface between the business and the central IT organisation to drive ongoing development and improvement in their service portfolio.

Is it you?

  • Proven experience working within Service Design, customer centric transformation, business change, eCommerce or digital transformation (Must Have).
  • Proven ability to engage with stakeholders and senior business leaders
  • Comfortable and familiar with technology in the domain of Loyalty and Customer Interaction
  • Previous management experience
  • Excellent communication and comfortability to liaise with various stakeholders
  • Analytical and excellent numerical skills
  • Degree level or equivalent

What you will get in return:

  • Incredible benefits on top of a very competitive salary
  • Flexible working hours
  • Great work-life balance
  • Endless opportunities to develop you career further
  • Collaborative and supportive team culture

Take charge of your career, join a forward-thinking business, and apply now!

Salary: £60,000 to £80,000 + excellent benefits & perks

To be instantly considered for this role please click apply to send us your CV, and we can then get in touch should your skills and experience be what our client is looking for.

Please note only applicants with the right to work in the UK will be considered.

DNA is committed to promoting a diverse and inclusive community and welcome applications from candidates of all backgrounds.

Job reference (SP10390)

DNA is committed to promoting a diverse and inclusive community and welcome applications from candidates of all backgrounds.

Although we try to respond to all applications, unfortunately due to the high number we receive we are unable to respond to all of those who are unsuccessful.

  • We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know of anyone who might be interested please forward the link for the job advert onto them.
  • Be the first to know about our latest roles by following us on LinkedIn, Twitter and Facebook

DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge and credible introductions necessary for client side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles for permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.