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Customer Success Manager - B2B (API products)

Job description

B2B - Customer Success Manager - SaaS - Fully Remote (UK and EU)

Are you a Customer Success Manager who would like a broader role at an early stage, exciting tech start-up fresh from their series A funding? Then read on for more information:-

DNA Recruit are excited to be working with this SaaS company on a significant plan for growth over the next 12 months - As a Customer Success Manager you will have a lot of influence on how their Customer Success processes and motions evolve as they continue to grow. You will own some of their precious customer accounts as well as coordinate projects for customers managed by the SVP of Customer Success who will also be your line manager.

Is this you?

You have:

  • A fixation for helping your customers achieve or exceed their goals

  • Previous experience working with tech product

  • Very good level of English, spoken and written

  • Experience in a process driven environment

  • Experience growing customer accounts

  • Sales, Project Management or Account Management experience

It would be great if you also have:

  • Experience with APIs and/or Automation products

  • Experience with customer onboarding or implementation

To be instantly considered for this role please click apply to send us your CV, and we can then get in touch should your skills and experience be what our client is looking for.

Salary: £60K - £70K + 15% bonus (target based) + Benefits + Share Options

Please note you must have the right to work in the UK or Europe for your application to be considered.

DNA is committed to promoting a diverse and inclusive community and welcome applications from candidates of all backgrounds.

Job reference SP10090

DNA is committed to promoting a diverse and inclusive community and welcome applications from candidates of all backgrounds.

Although we try to respond to all applications, unfortunately due to the high number we receive we are unable to respond to all of those who are unsuccessful.

  • We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know of anyone who might be interested please forward the link for the job advert onto them.

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DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge and credible introductions necessary for client side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles for permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.