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Customer Service Manager - e-commerce - Leighton Buzzard

Job description

Customer Service Manager - e-commerce - Leighton Buzzard
Salary: £30-35k

If you have a passion for e-commerce and providing exceptional customer service, then this could be the opportunity for you!

DNA Recruit is working with a well established E-commerce business with offices based in Leighton Buzzard, which is looking for a friendly, highly organized Customer Service Manager to join their team on a permanent, fulltime basis.

Main Responsibilities:
Implementing new systems into the Customer Service Department, managing a team of 5-15 people to ensure that incoming emails and calls from the UK and Europe are dealt with accordingly whilst provide world class service and support.

Handle all correspondence regarding products, logistics and orders to the highest possible standards.

The person..
A minimum of 3 years experience in a customer service role is essential.
Customer focused, process driven and resourceful, with the ability to manage staff and deal with a wide range of customers, escalating complaints where necessary.

E-commerce experience with Shopify, eBay and Amazon is preferred.

This is a great opportunity for an experienced Customer Service Manager to join a niche company and work within a highly creative team. If you are interested, then please send me your CV via the "link" to be considered and I can then get in touch with you should your skills and experience be what our client is looking for.

Please note you must have the right to work in the UK for your application to be considered.
Job Reference: JW10482

DNA is committed to promoting a diverse and inclusive community and welcome applications from candidates of all backgrounds.

Although we try to respond to all applications, unfortunately due to the high number we receive we are unable to respond to all of those who are unsuccessful.

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DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge and credible introductions necessary for client side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles for permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.