Client Services Director - Digital Agency- Gothenburg


A world class digital agency is looking for an inspiring leader to handle one of its biggest accounts and be an integral part of the management of the agency.

They have a reputation for creating some of the best problem solving creative business ideas for the biggest brands globally and the office in Gothenburg is in a huge growth period.

Key Responsibilities:

  • Drive the business health of the portfolio. Delight clients, foster long-term relationships, build a strong team culture, and meet the revenue and margin targets.

  • Demonstrate an in-depth understanding of wider commercial issues. Set up processes and systems with Finance, Delivery, and Operations to maintain client profitability targets at all times. Develop, review, and maintain revenue forecasts across the portfolio.

  • Organic growth: Drive growth through systemised growth plans and regular planning sessions with clients. Organise team resource and set out growth initiatives against which resource can be planned.

  • Business development: Leverage relationships to extend the agency remit within existing and new client organisations. Seeks out opportunities with related client brands. Run entire pitches and bring target clients seamlessly into the agency. Use knowledge and experience to generate new business opportunities.

  • Work with Finance to set rate cards, develop overall client procurement strategy and contract negotiation.

    The right candidate will have experience at being a:

  • Business Partner: Provide senior clients and their Boards with business-transforming innovation ideas and digital marketing expertise. Consult on client challenges to deliver a positive difference to their bottom line, through experience, entrepreneurialism and incisive thought.

  • Stakeholder manager: Successfully manage multiple suppliers, partners and clients to ensure best outcome for both client and agency. Keep stakeholders informed of project progress at all times and manage expectations proactively.

  • Client champion: Act as the client champion across an agreed set of accounts. Grow strategic client relationships, take part in key client meetings, mentor the core team and act as a final escalation point for team activity.

    The Work:

  • Inspire the team to develop top-quality creative solutions to our clients that earn high marks for client satisfaction.

  • Work with Creative, Technology, Delivery, Planning, UX, and Data Science to ensure project deliverables meet deadlines, stay within estimations, and are of world-class quality.

  • Seek out and work with Creative to drive relevant recognition, awards by appropriate forums.

Agency Team:

  • Directly line manage or indirectly manage all client service team members within the portfolio.

  • Actively initiate programmes to train, upskill, and develop the talent on the team.

  • Partner with discipline leads (ie: Creative, Technology, Planning, UX, Delivery, Data) to align team configuration in order to achieve quality of work and efficiency.

  • Oversee the recruitment process of the client service team; work with HR for people-related items.

  • Oversee demand and capacity management, predict skill-set capacity or shortages and implement strategies to mitigate foreseen risks.

If this sounds like an opportunity you would like to hear more about please get in touch at:

Or apply below....

Job Title:
Client Services Director - Digital Agency- Gothenburg
Contract type:
Client Services
Gothenburg, Sweden
£90000.00 - £120000.00 per annum
Contact name:
Natasha Stark
Contact email:
Publish date: