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Account Manager/Senior Account Manager - Experiential - London

Job description

Job Description: Account Manager / Senior Account Manager

Salary Banding: £32,000 - £39,000

Reporting to: Account Director / Group Account Director




We’re on the look-out for talented individuals to join our global agency family as it grows. If you're hungry and ambitious, jump-start your career with an award-winning agency. Get in touch and show us what you’re made of.


Who are we?

We are experience makers, brand activators and content creators, inspired by culture and fuelled by insights. We weave together the power of live brand experience, creative tech, digital content, and influencer marketing to deliver integrated campaigns with game-changing golden threads.


A creative experiences and brand activation agency with offices around the world, for 30 years Because has pioneered campaigns that connect people with brands in extraordinary ways.


Our people

Your aptitude and attitude are more important to us than your academics.


At Because we believe a person’s natural qualities are as important as their experience - we recruit on DNA; having the right attitude, ambition and work ethic is key.


  1. people are confident, curious, creative and commercial. They also get stuck-in culturally, helping to ensure Because continues to attract the very best our cities have to offer.


Our behaviours

We encourage everyone at Because to EMBODY the same behaviours as the senior management team:


  • Honest, open and fair - we consider and respect those around us.

  • Pro-active, flexible and calm in a fast paced, ever changing, environment.

  • Confident in their own abilities, and challenging, always looking to add value and find the ‘even better ifs’.


Management structure

Every good agency has a clear and uncomplicated hierarchy as knowing where you fit within the framework is important. However, there may be hierarchies, but there is no ego at Because. We are a team of passionate, talented, and committed people working together for a common goal and shared success.At Because we make the time to ensure our teams have clear Roles & Responsibilities and KPIs. Knowing what success looks like matters and we always share feedback, applaud and reward great work.




The Role


What is the purpose of this role?

To support the client team on the day-to-day project management responsibilities of our client service offering. Understands what success looks like for clients and how best to deliver against it, protecting both client and internal ambitions.


What are the core responsibilities?

Our successful candidate will be confident and capable in carrying out the below responsibilities:


Client Account Management

  • Leads campaign management by working directly on completing project documentation such as timing plans, status reports, contact reports, budgets, and briefing documents. Always demonstrates best practice and full attention to detail.

  • A clear understanding of Shopper and how it works within the marketing landscape, or well versed in other Integrated marketing channels so can use this as a base to build shopper skills very quickly.

  • Good understanding of brand experience and live activations, able to discuss the merits of brand activation in line with clients’ brand objectives and consider brand activations as part of an integrated or stand-alone execution. 

  • Experience developing brand toolkits for clients. 

  • Previous experience working in an multi-discipline agency environment (across creative, social and BTL) a bonus but not essential. 

  • Works with an appreciation of the agency objectives, protecting business commercials, culture, and direction. An ambassador for the agency.

  • Experience aligning multiple stakeholders and partners across various disciplines to deliver integrated projects at scale. 

  • Leads project management by working directly on or overseeing junior team members to complete project documentation such as timing plans, status reports, contact reports, budgets, and briefing documents. Always demonstrates best practice and good attention to detail

  • Able to define key milestones to implementing a client brief including coordinating internal and external team. Ensures deadlines are communicated and met

  • Able to evaluate the success of a campaign against associated objectives and relevant reporting and measurement techniques. Understands ROI to scenario plan for future client budgets

  • Demonstrates impressive presentation skills, ability to lead brainstorms and set the agendas for client meetings

  • Builds strong relationships with internal and external teams, understanding their role within the overall delivery of a campaign/project. Assumes overall accountability for campaign activation.


Client development

  • Knowledgeable about clients’ business objectives able to translate these into brand experience solutions including key deliverables. Builds gravitas by being a ‘think for me’ agency person

  • Continually seeks ways to add value to client via information, service and commercial efficiencies

  • In touch with development opportunities within the clients’ team

  • Plays a significant role in pitching and leading smaller pitch opportunities.


Financial management and commercial performance

  • Sets budgets for client campaigns, ensuring that things are delivered on time and in budget.

  • Works in the spirit of ‘time is money’, focusing appropriate effort into tasks and directs others accordingly

  • Ensures approval of estimates before money is committed. Obtains purchase orders

  • Understands the financial governance process and goes through budgets on a weekly basis to ensure costs are posted correctly and jobs have not gone over budget.


People management

  • Manages junior team members, always leads by example. Able to provide regular, honest feedback and direction to enable team members to work effectively

  • Demonstrates good interpersonal skills when working with other staff

  • Proactively consults with key teams to keep them informed of upcoming workload to ensure timely completion of client projects

  • Ensuring knowledge is effectively shared with other teams in the agency.


Continuous improvement

  • Seeks opportunities for contributing beyond their role whilst delivering on everything they have to.


Further requirements

  • Good MS Excel and MS PowerPoint skills

  • Excellent communication (both written and verbally)

  • Prepared to work extra hours as required by needs of the job (but note we are not a sweat shop).


Company benefits

  • 21 days (UK) / 15 days (ZA) plus the Christmas break

  • Get fed on a Weds

  • Weekly team drinks - Thirsty Thursdays

  • Birthday boys/girls treats

  • Employee of the month

  • Company parties and experiences (like trips to Cape Town) on us!