Account Manager- Full Service Agency- Hybrid/London


Calling all Account Managers with 1-3 years account management experience to join an ever expanding CS team within a full service creative agency who are driven by insights. Read on to find out more …..

DNA Recruit are working with a client who specialise in market research, insights, content creation and digital distribution with large well known clients from the retail and entertainment world and they collaborate with a diverse set of partners, providing solutions to better inform their brand and marketing decision-making.

The Account Manager will report to the Account Director, and join their ever-expanding client services team, and will be responsible for developing client relationships that promote retention and loyalty across all services of the agency. Some of their day to day responsibilities will include:

    • Practice proactive Client Services, such as planning ahead, keeping to deadlines, knowing the team's movements and planning around these commitments to ensure smooth project delivery.
    • Develop strong relationships with all client contacts, leading to repeat business in the long-term
    • Support new business pitch teams with a can-do and proactive attitude and support pitch teams with financial administration - helping to track and protect costs
    • Understand the day-to-day finances on all your account and be responsible for keeping project finance trackers & time sheets up to date, Learn to treat client and agency money as if your own
    • Represent the Agency in a professional manner at all times, with clients and external partners
    • Articulate the different brand positions for your client's key competitors
    • Deliver all tasks on the deadline OR flag where this is not possible to line managers in advance
    • Demonstrate a strong sense of commercial responsibility - understanding the importance of POs and billing

Is it you?

The successful Account Manager must have outstanding organisational skills, as able to demonstrate clear communication and listening skills. They must have a proven ability to prioritise and delegate multiple tasks, projects and ever-changing priorities to meet goals and deadlines and ensure all meetings run smoothly, preparing the environment & materials, setting agendas, confirming attendees and roles in advance.

Core Skills

  • 1-3 years account management or client facing project management experience
  • Excellent client relationship skills whilst also managing to keep projects on time and in budget
  • Expert knowledge of customer service practices in digital media, data and insights
  • Strong entrepreneurial spirit, organised and able to function independently as well as with internal teams

Bonus Skills

  • German Speaking
  • Existing relationships with clients across EMEA
  • Knowledge of media industry is preferable
  • Experience with CRM software

Salary: £30K plus benefits

After reading this advert are you the "perfect candidate"? One size does not always fit all and you might not tick every box, but don't let that put you off applying. To be instantly considered for this role please click apply to send us your CV. This is an exciting role working with an equal opportunity employer, with great benefits and working life balance and we look forward to receiving your CV and will be in touch if your skills and experience are what our client is looking for.

Please note you must have the right to work in the UK for your application to be considered

DNA is committed to promoting a diverse and inclusive community and welcome applications from candidates of all backgrounds.

job reference 9728

DNA is committed to promoting a diverse and inclusive community and welcome applications from candidates of all backgrounds.

Although we try to respond to all applications, unfortunately due to the high number we receive we are unable to respond to all of those who are unsuccessful.

  • We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know of anyone who might be interested please forward the link for the job advert onto them.
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DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge and credible introductions necessary for client side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles for permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.

Job Title:
Account Manager- Full Service Agency- Hybrid/London
Contract type:
DigitalIntegratedMarketingClient Services
London, England
£25000.00 - £30000.00 per annum + benefits
Contact name:
Leatitia Lyons
Contact email:
Publish date: