Account Manager (contract) Experiential & Staffing Agency

Summary

An experienced Account Manager is needed to join this full service experiential and in-store marketing agency for a 6 months contract, delivering everything from creative strategy right through to brand activation.

The agency delivers 3 types of services:

• Experiential campaigns
• In-store & product demonstration programmes
• Brand ambassadors: promotional & demonstration Staff

Key Responsibilities:

• Client Care & Account Handling
• Field Team Management & motivation
• Team Management (if applicable)
• Manage all budgets on allocated campaigns and ensure margins are achieved and closely monitored
• Ensure timely billing
• Support with pitch preparation and research as required
• Follow design process to deliver against client expectations
• Liaise with suppliers to procure and deliver production and logistics items

Is this you?

Commercial awareness

• Identify opportunities within existing clients.
• Actively use negotiation skills to obtain the best outcomes
• Understand the difference between open and closed books
• Ensure all supplier invoices and staff expenses are received and jobs are closed within 6 weeks of each activity
• Brief suppliers and place orders ensuring the best quote is received
• Manage all spend on live campaigns to ensure margin is met
• Prepare cost estimates
• Carry out regular client and internal budget reconciliations
• Oversee staff pay and follow the correct process in managing pay queries
• Monitor the upkeep of Paprika for all your campaigns
• Regularly meet with and update your Line Manager to ensure campaigns are running within budget
• Manage activity billing ensuring it is timely and accurate

Client care & customer service

• First point of contact for clients on all Brand Experience and Staffing queries
• Always look to maximise client satisfaction, revenue and profitability
• Compile all activity results and complete campaign analysis presentations
• Run meetings and collect briefs face to face where possible
• Ensure contact reports are written and distributed within 24 hours of meeting
• Develop client satisfaction and retention through regular contact, face to face meetings and social occasions
• Always provide the highest levels of customer service
• Present to clients personally with the support of your line manager
• Build strong relationships with Event Managers and ensure campaign KPIs are met

Organisation & attention to detail

• Ensure activity files are kept up to date daily on Paprika (client liaison, purchase orders, booking confirmations etc)
• Devise report forms creating Online reporting questionnaires
• Brief suppliers and place orders ensuring the best quote is received
• Ensure line reports are working to brief and within agreed deadlines
• Manage activity billing ensuring it is timely and accurate
• Understand the difference between open and closed books
• Ensure timesheets are kept up to date for you and any Account Executives working on that campaign/client/project
• Update your Line Manager with campaign status and team resource requirements and attend weekly WIP meetings
• Ensure all supplier invoices and staff expenses are received and jobs are closed within 6 weeks of each activity
• Regularly meet with and update your Line Manager to ensure campaigns are running within budget
• Oversee staff pay and follow the correct process in managing pay queries

Industry knowledge

• Proactively research the variety of environments, mechanics, logistics and activity
• Actively research competitor activity
• Remain aware of other activities
• Ensure timesheets are kept up to date for you and any Account Executives
• Ensure you follow all procedures on booking and managing field staff
• Create insight schedules and manage their maintenance
• Devise report forms creating Online Hub and Teletrack questionnaires
• Compile all activity results and complete campaign analysis presentations
• Co-ordinate the creative, print and production processes between departments

Problem solving & creativity

• Understand customer's markets and competitor activity to add specific insight in dealing with all client queries
• Co-ordinate the creative, print and production processes between departments
• Check and sign all proofs
• Use initiative to solve problems effectively and efficiently

Communication

• Present to clients personally with the support of your line manager
• Offer ideas/solutions for implementing campaigns
• Build strong relationships with field staff and clients
• Write detailed staff briefing documents

Team work

• Update your Line Manager with campaign status and team resource requirements and attend weekly WIP meetings
• Coordinate other team members' contact with staff and clients ensuring feedback is reported to clients
• Support and train your team in the presentation of briefing management materials for staff

Dedication & commitment

• Display the drive and determination needed to complete all tasks on a timely basis
• Show that you are reliable in all circumstances
• Demonstrate a can do attitude

If you think this is the role for you, please apply immediately.

• Although we try to respond to all applications, unfortunately due to the high number we receive we are unable to respond to all of those who are unsuccessful.
• We offer up to £250 in cash, vouchers, for any referrals who pass their probationary period, so if you know of anyone who might be interested please forward the link onto them.
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Job Title:

Account Manager (contract) Experiential & Staffing Agency

Contract type:

Contract

Specialism:

Client Services

Location:

London, England

Salary:

£30000.00 - £32000.00 per annum + Additional benefits

Contact name:

Leila Denison-Pender

Contact email:

leila@dnarecruit.com

Publish date:

13/03/18