Summary
An experienced Account Manager is needed to join this full service experiential and in-store marketing agency for a 6 months contract, delivering everything from creative strategy right through to brand activation.
The agency delivers 3 types of services:
- Experiential campaigns
- In-store & product demonstration programmes
- Brand ambassadors: promotional & demonstration Staff
Key Responsibilities:
- Client Care & Account Handling
- Field Team Management & motivation
- Team Management (if applicable)
- Manage all budgets on allocated campaigns and ensure margins are achieved and closely monitored
- Ensure timely billing
- Support with pitch preparation and research as required
- Follow design process to deliver against client expectations
- Liaise with suppliers to procure and deliver production and logistics items
Is this you?
Commercial awareness
- Identify opportunities within existing clients.
- Actively use negotiation skills to obtain the best outcomes
- Understand the difference between open and closed books
- Ensure all supplier invoices and staff expenses are received and jobs are closed within 6 weeks of each activity
- Brief suppliers and place orders ensuring the best quote is received
- Manage all spend on live campaigns to ensure margin is met
- Prepare cost estimates
- Carry out regular client and internal budget reconciliations
- Oversee staff pay and follow the correct process in managing pay queries
- Monitor the upkeep of Paprika for all your campaigns
- Regularly meet with and update your Line Manager to ensure campaigns are running within budget
- Manage activity billing ensuring it is timely and accurate
Client care & customer service
- First point of contact for clients on all Brand Experience and Staffing queries
- Always look to maximise client satisfaction, revenue and profitability
- Compile all activity results and complete campaign analysis presentations
- Run meetings and collect briefs face to face where possible
- Ensure contact reports are written and distributed within 24 hours of meeting
- Develop client satisfaction and retention through regular contact, face to face meetings and social occasions
- Always provide the highest levels of customer service
- Present to clients personally with the support of your line manager
- Build strong relationships with Event Managers and ensure campaign KPIs are met
Organisation & attention to detail
- Ensure activity files are kept up to date daily on Paprika (client liaison, purchase orders, booking confirmations etc)
- Devise report forms creating Online reporting questionnaires
- Brief suppliers and place orders ensuring the best quote is received
- Ensure line reports are working to brief and within agreed deadlines
- Manage activity billing ensuring it is timely and accurate
- Understand the difference between open and closed books
- Ensure timesheets are kept up to date for you and any Account Executives working on that campaign/client/project
- Update your Line Manager with campaign status and team resource requirements and attend weekly WIP meetings
- Ensure all supplier invoices and staff expenses are received and jobs are closed within 6 weeks of each activity
- Regularly meet with and update your Line Manager to ensure campaigns are running within budget
- Oversee staff pay and follow the correct process in managing pay queries
Industry knowledge
- Proactively research the variety of environments, mechanics, logistics and activity
- Actively research competitor activity
- Remain aware of other activities
- Ensure timesheets are kept up to date for you and any Account Executives
- Ensure you follow all procedures on booking and managing field staff
- Create insight schedules and manage their maintenance
- Devise report forms creating Online Hub and Teletrack questionnaires
- Compile all activity results and complete campaign analysis presentations
- Co-ordinate the creative, print and production processes between departments
Problem solving & creativity
- Understand customer's markets and competitor activity to add specific insight in dealing with all client queries
- Co-ordinate the creative, print and production processes between departments
- Check and sign all proofs
- Use initiative to solve problems effectively and efficiently
Communication
- Present to clients personally with the support of your line manager
- Offer ideas/solutions for implementing campaigns
- Build strong relationships with field staff and clients
- Write detailed staff briefing documents
Team work
- Update your Line Manager with campaign status and team resource requirements and attend weekly WIP meetings
- Coordinate other team members' contact with staff and clients ensuring feedback is reported to clients
- Support and train your team in the presentation of briefing management materials for staff
Dedication & commitment
- Display the drive and determination needed to complete all tasks on a timely basis
- Show that you are reliable in all circumstances
- Demonstrate a can do attitude
If you think this is the role for you, please apply immediately.
- Although we try to respond to all applications, unfortunately due to the high number we receive we are unable to respond to all of those who are unsuccessful.
- We offer up to £250 in cash, vouchers, for any referrals who pass their probationary period, so if you know of anyone who might be interested please forward the link onto them.
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- Job Title:
- Account Manager (contract) Experiential & Staffing Agency
- Contract type:
- Contract
- Specialism:
- Client Services
- Location:
- London, England
- Salary:
- £30000.00 - £32000.00 per annum + Additional benefits
- Contact name:
- Leila Denison-Pender
- Contact email:
- leila@dnarecruit.com
- Publish date:
- 13/03/18